The Tinker’s Fix Privacy policy.

Effective Date: August 19, 2025
Experienced Hands, Projects with Care

Introduction

At The Tinkers Fix, we cherish your trust and are dedicated to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, or become a member of The Tinkers Guild loyalty program.

Information We Keep

We only retain the following information:

1. Your name, email, and contact information.

2. The dates, details and value of jobs were performed for you, as per our quoting and invoicing process.

3. Your unique Referral ID, assigned with your first project.

4. Details of referrals you’ve made.

5. Your status in The Tinkers Guild.

Thats it.

We do not keep any payment or credit card information, which is securely handled by our payment processor. We do not sell your information with third parties for marketing purposes.

How We Collect Information

We gather data through:

  • Squarespace: Our web hosting and contact request platform collects name, email, phone, and suburb when you submit forms. See their Privacy Policy: https://www.squarespace.com/privacy.

  • Square: Our invoicing and payment processor collects name, address, phone, email, and job/payment details. Review their Australian Privacy Policy: https://squareup.com/au/en/legal/general/buyer-privacy.

How We May Use Your Information

We use your data responsibly to:

  • Conduct business with you, including contacting you about jobs, providing quotes and invoices, and managing your Tinkers Guild status.

  • Send marketing information, which you can opt out of by replying STOP or using the unsubscribe link in emails.

  • Update you on your Tinkers Guild status and benefits.

How We Share Your Information

We may share your information only with:

  • Squarespace and Square, as outlined in their respective policies.

  • Third-party service providers (e.g., for email marketing), under strict confidentiality agreements.

  • Legal authorities if required by law to protect our rights or safety.

We never sell your data to third parties.

Data Security

Protecting your information is paramount. We use encrypted connections and secure storage to prevent unauthorised access, though no method is 100%

Your Rights and Choices

You have control over your data:

1. Request the information we keep about you at any time.

2. Ask us to update your details to ensure accuracy.

3. Request deletion of your information, noting that invoicing records are retained for up to 7 years for tax compliance, as required by law.

For EU/UK residents (which is outside of our operating territory), additional GDPR rights (e.g., data portability) apply, contact us for details.

Retention

We keep your data only as long as necessary, retaining invoicing records for 7 years to meet tax obligations, and securely deleting other data thereafter unless legally required.

Changes to This Policy

We may update this policy on our website, updating the effective date.

Contact Us

For questions or to exercise your rights, reach us at: The Tinkers Fix

Email: Info@thetinkersfix.com.au

Phone: 0412177389

We’re here to support your privacy needs.